The Reserve at East Longmeadow

My family and I were faced with the difficult decision to place our mother in a care setting. We chose The Reserve. We have never been disappointed with our decision. This incredible group of care givers work diligently to exceed expectations. The staff have the utmost patience and lead with a true servant heart. Our mom transitioned from home to assisted living. She has been so happy, made new friends, and finally has begun to live life again to the fullest. Thank you to the entire team…

I cannot say enough about how grateful we are for this community and for their director, Tina. When we first brought my loved one in, we assumed assisted living would be the right fit. Tina took the time to truly understand her needs and gently guided us toward memory care instead and it has been an absolute blessing for our family. Our loved one is incredibly well cared for, surrounded by staff who show her patience, love, and genuine compassion every day. The difference this level of…

0/10 – Do not recommend The Reserve at East Longmeadow (Memory Care Unit) On the surface, The Reserve at East Longmeadow looks like a beautiful, high-end facility. But once my mother became a resident in the memory care unit, it became clear that the level of care was far below what any family should accept for a loved one. When we toured, the building smelled strongly of Pine-Sol. Staff told us it was to bring a sense of comfort and familiarity — but I later realized it was being used to…

Anyone reading these reviews should take a close look at the people who wrote them. A vast majority of positive reviews here have been posted by either craft fair vendors who spent one or two DAYS selling merchandise, or by actual Employees of the Reserve, including the Executive Director herself!! Talk about inaccurate & distorted information! My 80 year old mother has dementia and spent nearly 22 months in a filthy and unsanitary Memory Care apartment at the Reserve. During that time, she…

The Reserve has done an amazing job with my two parents. Mom is in memory care and dad is in assisted living. We had several choices for placement. They have been there for 8 months and we couldn't be happier. The staff really cares!